| RECOMMENDED TERM | SIMILAR TERMS | DEFINITION |
| General |
| Order | Assignment | An on-line request for work from a forwarder or lender to a servicer. Once an order is accepted, it becomes a case. |
| Case | Account, Order | An on-line file compiled of information associated with a particular recovery order |
| Collateral | Vehicle, Unit | Term used to describe the merchandise securing the loan with the lender. Car, truck, boat, motorcycle etc. |
| Entity |
| Lender | Client, Subscriber, Global Client | Term used to describe the financial institution. |
| Lienholder | Lender, Client | Term used to describe the entity that possesses the lien on the collateral assigned out for repossession |
| Collector | Assignee, User, Employee | Term used to describe the person who works for the Lender and is responsible for the case management. This person probably assigned the order. |
| Servicer | Company,Agent, Vendor, Agency | Term used to describe the company receiving the orders from the Lender, Forwarder or other Servicer. Term is used in the licensing agreement |
| Field Agent | Agent, Adjuster | Term used to describe the person who has responsibility for repossessing the collateral. Works in the field. |
| Contract Field Agent | Outside Agent/Adjuster | Term used to describe the field agent/servicer who is not employed by the servicer, but is hired/contracted by the servicer to recover the collateral. |
| Case Worker | User, Employee | Term used to describe the person in the service provider's company who has responsibility for the case management. |
| Forwarder | Company, Agent, Vendor | Term describes an entity that receives orders from a Lender and forwards/assigns the order to another servicer |
| Manager | Collector Manager | Term used to describe the person who has permission to manage the users and service providers if a financial institution. Person who has permission to manage users, agents, clients if service provider. To distinguish between servicer manager and lender manager in updates, use: S Mgr or L Mgr |
| Investigator | Investigator | Term used to describe the role of a person who does skip tracing/investigation work primarily for the Servicer |
| User | caseworker, collector, assignee, manager, investigator, agent, adjuster, employee | Term used to describe any person who has access to system. Used primarily as a general term in security and set-up terms. Can be used by servicer or lender. Should replace Collector Management with User Management, for example, because all different employee types are managed out of the same area. |
| Borrower | Debtor, customer | Term used to describe the person who is obligated on the debt with the lender and whose name appears on the vehicle title |
| Cosigner | Term used to describe the person who signs on the loan note with the borrower. |
| Navigation |
| Next | Proceed | Term used to advise user to click on tab labled proceed and a subsequent screen will display. |
| Back | Previous | Term used to advise user to click on tab labled previous to navigate backwards to the previous screen |
| Submit | Enter, Send | Term used at the completion of a task that involves submitting the information to another entity, i.e. a Help ticket or a registration or a DRN purchase. For servicers, Submit should be used when submitting invoices or CR's to the lender. |
| Enter | Submit, Send,Finish, Done | Term used to save information on current page and move to next step. Can be the final step or one in a series of steps. |
| Done | Finished, Enter | Term used to indicate final step is completed when this tab is selected |
| Add | Activate, Create | Term used when adding/creating anything new, or adding something new to a list that already exists. Add s/b used only when adding something to an existing list. .. sub status, addresses, field agents, clients, users. |
| Activate | Add | Term to be used in Rec Agent Mgt when Adding a servicer to the Active Agent (Servicer) list/directory |
| Deactivate | Disable | Term used when moving a servicer to the Inactive Agent List in the Recovery Agent Manager . Also used on client case page to disable DRN. |
| Reactivate | Enable | Term used when moving a servicer back to the Active Agent List from the Inactive Agent List in the Recovery Agent Manager . Also used on client case page to enable DRN. |
| Edit | Change, Modify | Term used when changing, updating or modifying information that exists on the file |
| Export | Send | Term used to direct user to export the file to Excel or XML |
| Search | Open | Term used on tab that prompts a search for data. |
| Cancel | Close | Term used to cancel a repo notice or any action begun but not entered or submitted. |
| Manage | Configure,Define,Edit,Change,Create, Add | Term used to direct user to define criteria for expense categories, group permissions, saved group multisearches. Managing a function encompasses configuring, defining, adding and editing. It is the most all-encompassing term for the options and privileges. |
| Open | Search | Term used to locate and open a saved query |
| Delete | Remove | Term used to locate and delete/permanently remove a saved query or user file. |
| Create | Add | Term used to add something new to the system/initiate as opposed to adding something to an already exisiting list. |
| Decline | Decline,Deny, Disable,Deactivate | Term used when a manager rejects a request to assign from a collector |