Quickbooks Collect Logs

Owned by Roman Rozinov (Unlicensed)
Last updated: Feb 18, 2021 by Andrea Verdusco
1 min read

RDN does NOT provide technical assistance or support with regard to QuickBooks OR QuickBooks Web connector.
Should you experience a technical issue and need assistance, please contact Intuit.

RDN Support will be unable to assist with any QuickBooks-related questions or development requests.


This article helps the Customer Support staff to collect more verbose logs when Customers are experiencing issues when using QB Web Connector.

Collect the Web Connector Logs when users are experiencing errors. By default, the logs available in the Web Connector does not contain the full details of the web service requests

  1. Adjust the Verbosity levels for the Web Connector. (See registry files below to set logging level to Verbose and reset back to DEBUG).
  2. Restart the Quickbooks and login. Restart web connector to ensure that new logging level is enabled.
  3. Select the application entry and then Click "Update Selected" to start the sync.
  4. Open the Log in the web connector and save it to location where a customer can email to RDN for further analysis.

Registry Editor files to set the Web Connector level to Verbose: QuickBooksConnector_SetDebugLogLevel.reg, QuickBooksConnector_SetVerboseLogLevel.reg.