RDN Customer Support
Welcome to the RDN Customer Support page. We supply help documents, tutorials and videos for all the major functions in RDN for recovery companies. You can read the documentation online or download it to read offline. This page provides links to all our documentation or take a quick link to our most popular online documentation:
New User Training
RDN University - Online Video Training Course
Limited User Training Manual
Field Agent Training Manual
Videos
Geo Stamp Updates - RDN User
Clearplan Geo Stamp Update - CP Mobile User
Invoice Tracking
Removal of Closed-Positive Resolution
Bulk Hold - Full Version/Forwarding Users
Bulk Hold - Limited Users
Can View Complaints Permission
Permission-Based Profiles - Profiles will now be based on permissions.
New Enhancements - New MultiSearch options, export stored vehicles and new filters for updates
How to enable Two Factor Authentication
RDN Terminology
Order To Definitions
Frequently Asked Questions
How do I format a police department phone number?
How do I search for Invalid Case Addresses?
How do I export stored vehicles?
How do I sort and remove updates?
How do I allow a user to delete photos and docs?
How do I view Previous Cases in RDN?
How do I mark an account Repossessed?
How do I create a Condition Report?
How do I create an Invoice?
How do I create a Client?
How do I create/edit a Police Department?
How do I change my credit card information? FULL User
How do I enter my credit card information? LIMITED User
How do I manually add an Order?
How do I request a lost password?
How do I add a new Full Version user?
How do I add a new Limited Version User?
How do I clear my cookies and cache?
How do I edit an RDN form?
How do I change a Client on a case?
How do I reset Two Factor Authentication?
How do I upload an insurance certificate?
How do I change my password? FULL USER
How do I change my password? LIMITED USER
How do I change a Client password?
How do I change an Agent password?
As a field Agent, how do I change my password?
How do I release Personal Property?
How do I sign my User Agreement as Full User?
How do I sign my User Agreement as a Limited User?
How do I determine my RDN cost as a Full User?
How do I determine my RDN costs as a Limited User?
